Privacy Policy
Best JDM Pty Ltd · ABN 48 670 968 822 · Last updated: 15 July 2026
This Privacy Policy explains how Best JDM Pty Ltd, trading as Best JDM Import Cars ("we", "us", "our"), collects, uses, stores, and protects your personal information when you contact us or interact with our services. We are committed to handling your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Who we are
Best JDM Import Cars is a Japanese import vehicle dealership located at Unit 6, 179-183 Woodpark Rd, Smithfield NSW 2164, Australia. This policy applies to all interactions with our business, including messages sent through WhatsApp, Facebook Messenger, Instagram, our website, email, and telephone.
2. Information we collect
When you contact us or respond to our advertising, we may collect:
• Contact details — your name, phone number, WhatsApp ID, social media handle, or email address.
• Message content — the enquiries, questions, and information you send us about vehicles, trade-ins, inspections, or appointments.
• Channel information — which platform you contacted us through (WhatsApp, Messenger, Instagram, website, email, or phone).
• Appointment details — the date, time, and vehicle for any inspection you book with us.
• Technical and usage data — automatically collected when you visit our website, including your IP address, device and browser type, and pages viewed, through cookies and similar technologies (see Section 5).
We do not knowingly collect sensitive information (such as health, financial account numbers, or government identifiers) through our messaging channels, and we ask that you do not send such information via these channels.
3. How we collect it
We collect information directly from you when you message us on WhatsApp, Facebook Messenger, or Instagram; when you respond to a click-to-message advertisement; when you complete a booking; or when you contact us by email, phone, or through our website. Some enquiries are handled with the assistance of automated tools to provide faster responses and to organise your enquiry.
4. Why we use your information
We use your personal information to:
• Respond to your enquiries and provide information about our vehicles, pricing, and services.
• Arrange and manage vehicle inspections and appointments.
• Follow up on your enquiry and keep you informed about relevant vehicles.
• Maintain records of our communications with you.
• Improve our customer service and business operations.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to make the site work, understand how it is used, and measure the effectiveness of our advertising. These include:
• Meta Pixel and Conversions API — provided by Meta, to measure and optimise our advertising. Where data is sent to Meta's Conversions API, identifying information is hashed before it is transmitted.
• Google Analytics (GA4) — provided by Google, to understand how visitors use our website.
• Functional cookies — set by our website platform (Wix) to enable core functionality and security.
You can control or disable cookies through your browser settings, and you can opt out of certain advertising cookies through Meta's ad preferences (facebook.com/adpreferences) and Google's opt-out tools (tools.google.com/dlpage/gaoptout). Disabling cookies may affect how our website functions.
6. Who we share it with
We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business, strictly for the purposes described above. These include:
• Messaging platforms — Meta Platforms (WhatsApp, Messenger, Instagram), which process messages under their own privacy policies.
• Customer management and workflow tools — services we use to organise enquiries, store records, and coordinate appointments.
• Analytics and advertising providers — Meta and Google, as described in Section 5.
We may also disclose information where required by law or to protect our legal rights.
7. Overseas disclosure
Some of our service providers, including Meta and Google, store and process information on servers located outside Australia, including in the United States. Where we disclose information to these providers, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
8. How we store and protect it
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored on secured systems accessible only to authorised personnel. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
9. Your rights
You have the right to:
• Request access to the personal information we hold about you.
• Request correction of information that is inaccurate or out of date.
• Request deletion of your information, subject to any legal obligations we may have to retain it.
• Opt out of follow-up communications at any time by letting us know.
To exercise any of these rights, contact us using the details below.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at info@bestjdm.com.au so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Best JDM Pty Ltd
Unit 6, 179-183 Woodpark Rd, Smithfield NSW 2164
Email: info@bestjdm.com.au
Phone: 0416 520 437
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top.