Privacy Policy

Best JDM Pty Ltd (ABN 48 670 968 822), trading as Best JDM Import Cars, is a licensed motor dealer (MD094355) at Unit 6, 179-183 Woodpark Rd, Smithfield NSW 2164.

This policy covers our website bestjdm.com.au and every way you can reach us: WhatsApp, Facebook Messenger, Instagram, chat on our website, forms on our website and in our Facebook and Instagram ads, SMS, email and phone.

When you visit our website, contact us or respond to our ads, we may collect:

• Contact details: your name, phone number, email address, WhatsApp number, and Facebook or Instagram profile ID.
• Your enquiry: the messages and form details you send us, the vehicle you are interested in, and your questions about finance, delivery, inspections or ordering a car from Japan. For finance enquiries we may ask about your residency or visa type, so we can tell you whether a lender is likely to consider an application.
• Booking details: the date, time and vehicle for an inspection, and the contact details you give when booking.
• Advertising details: which of our ads or campaigns led you to us, where this is available.
• Technical and usage data: collected automatically when you visit our website. This includes your IP address, device and browser type, pages viewed, and identifiers stored in cookies (see section 3).
• Purchase details: if you buy a car from us, your full name, address, date of birth and driver licence details for the contract of sale, the registration transfer and the records we must keep as a licensed motor dealer.

We collect this information directly from you; from Meta when you message us from one of our ads or submit a form inside an ad; and automatically through cookies on our website.

We do not ask for sensitive information (such as health information, government ID numbers, or bank or card details) through our website or messaging channels. Please do not send it this way. Purchase details are collected when you buy, as part of the sale paperwork. If you apply for finance, the broker and the lender collect what they need under their own privacy policies.

Our website uses cookies and similar technologies to work securely, to understand how it is used, and to measure and improve our advertising. A short notice with a link to this policy appears at the bottom of every page.

• bjdm_eid: our own (first-party) cookie. It holds a random visitor ID that helps us connect website visits with enquiries and measure our advertising. It does not contain your name or contact details.
• bjdm_attr: our own (first-party) cookie. For 30 days it remembers how you first reached our website (the ad, campaign or website that sent you, and the page you landed on), so we can measure our advertising. It does not contain your name or contact details.
• bjdm_gclid: our own (first-party) cookie. When you reach our website from a Google ad, for 90 days it remembers that ad click (Google's click ID and when you clicked), so we can tell which of our Google ads led to an enquiry or a booking. It does not contain your name or contact details.
• bjdm_lead: our own (first-party) cookie, kept for 10 minutes after you send a form, so your enquiry is counted once.
• bjdm_chat: our own (first-party) cookie, set when you send your first message in the chat on our website or when an enquiry form opens a chat for you. For 12 months after your last message it keeps that chat linked to your browser, so you can come back to it. Only our website's server can read it, not scripts on the page (it is an HttpOnly cookie). It does not contain your name or contact details.
• bjdm_chat_on: our own (first-party) cookie, kept for 12 months together with bjdm_chat. It only notes that this browser has a chat with us, so the chat button can show when a new reply arrives.
• bjdm_chat_open: our own (first-party) cookie, kept for up to 2 minutes after you send an enquiry form that opens a chat, so the chat window opens once to show your enquiry was received. It is deleted as soon as it has been used.
• bjdm_chat_seen: stored in your browser (not a cookie) when you open the chat. It remembers the last reply you have seen, so the chat button marks only new ones. It does not contain your name or contact details.
• Meta Pixel and Conversions API (_fbp, _fbc): provided by Meta. They measure which ads lead to website visits and enquiries, and let us show ads about vehicles you viewed on Facebook and Instagram. When you submit a form on our website, your email address and phone number are hashed (turned into an irreversible code) before they are sent to Meta.
• Google Analytics (GA4) and Google Ads: provided by Google. Google Analytics helps us understand how visitors use our website. Google Ads measures which of our Google ads lead to website visits, enquiries, bookings and calls, and lets us show our ads to people who have visited our website (remarketing). When you submit a form on our website, your email address and phone number are hashed (turned into an irreversible code) in your browser before they are sent to Google, so Google can match your enquiry to the ad that brought you to us (enhanced conversions).
• Google Maps: when the map on our Contact page loads, your browser sends Google your IP address, browser details and the address of our website, and Google may set its own cookies.
• Cloudflare: security cookies that protect our website from bots and attacks. On pages with an enquiry form (our car pages and Order from Japan), your browser also sends Cloudflare your IP address and details of your device and browser, for an invisible check that you are not a bot. See Cloudflare's Turnstile Privacy Addendum (cloudflare.com/turnstile-privacy-policy).
• Cal.com: when you open our booking calendar, Cal.com may set cookies it needs to complete your booking.

Your choices. You can block or delete cookies in your browser settings. You can control the ads you see from us through Meta's ad preferences (facebook.com/adpreferences) and opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout). You can control the ads Google shows you in Google's My Ad Center (myadcenter.google.com). Blocking cookies may affect how some parts of our website work.

We use your personal information to:

• answer your enquiries about our vehicles, finance, delivery and ordering a car from Japan;
• arrange and manage inspections and test drives;
• follow up on your enquiry and let you know when a vehicle matching what you asked for becomes available;
• introduce you to a licensed finance broker, if you ask us to;
• complete the sale of a vehicle, including the contract of sale and the registration transfer;
• keep records of our communications with you;
• measure and improve our website, our service and our advertising;
• meet our legal obligations as a licensed motor dealer.

We do not sell your personal information. We share it only with service providers that help us run our business, and only for the purposes in section 4:

• Meta (WhatsApp, Messenger, Instagram, Facebook): messaging and advertising.
• Google: website analytics, advertising, our booking calendar and the map on our Contact page.
• Cloudflare: website hosting, the website database, security and content delivery.
• Our customer management and messaging tools: Notion (customer records); Chatwoot and n8n (our messaging inbox and workflows, which run on our own server hosted by Hetzner); Telegram (internal notifications to us about new enquiries and bookings).
• Anthropic: processes messages so our automated assistant can reply (see section 7).
• Cal.com: inspection bookings. When you book an inspection, the booking details, your browser's Meta identifiers (_fbp and _fbc), the Google ad click ID (if a Google ad brought you to us), its user agent (browser and device details) and the page you booked from pass through Cal.com to our customer records and to Meta, so we can measure our advertising.
• Email and SMS providers: Microsoft 365 for email, and an SMS provider for text messages.
• A licensed finance broker: only if you ask us to introduce you. The broker handles your information under its own privacy policy.
• Transport companies: your name, phone number and delivery address, if we arrange delivery of your car.

We may also disclose information where the law requires it or to protect our legal rights.

Some of our service providers store or process personal information outside Australia. Meta, Google (including the map on our Contact page), Anthropic, Notion, Cal.com and Telegram may process it in the United States and other countries. Our messaging server is hosted by Hetzner in Germany. Cloudflare runs a global network of data centres in Australia and overseas.

Where we disclose information to overseas providers, we take reasonable steps to make sure it is handled consistently with the Australian Privacy Principles.

Messages on WhatsApp, Messenger, Instagram and chat on our website are first answered by Alex, our automated assistant. Alex uses an AI model provided by Anthropic to read your message and reply using our current stock, prices and policies. On WhatsApp, Messenger and Instagram, Alex tells you it is automated in its first reply. In the chat on our website, the top of the chat window says so.

Alex can answer questions, suggest vehicles, book or change an inspection and pass your enquiry to a person in our team. Alex does not decide whether you are approved for finance. The lender does. Alex also does not make any other decision that significantly affects you.

You can ask to speak with a person at any time, and you can stop follow-up messages at any time (see section 9).

You can ask us to:

• give you access to the personal information we hold about you;
• correct information that is inaccurate or out of date;
• delete your information, unless the law requires us to keep it.

To make a request, contact us using the details in section 12. We may need to confirm your identity before we act on it.

We may follow up on your enquiry by WhatsApp, Messenger, Instagram, SMS or email, and let you know when a vehicle matching what you asked for arrives.

You can opt out at any time:

• reply STOP to any SMS;
• tell Alex or us in chat that you don't want more messages;
• email info@bestjdm.com.au.

Once you opt out, we stop follow-up messages. If you contact us again later, we will reply to you.

To stop seeing our ads based on your website visits, use Meta's ad preferences (facebook.com/adpreferences).

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, change or disclosure. Our systems are secured and access is limited to authorised people.

We keep your information only for as long as we need it for the purposes in this policy, or as long as the law requires.

If you think we have breached the Australian Privacy Principles, please contact us first at info@bestjdm.com.au so we can address your concern. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The latest version is always on this page, with the "Last updated" date at the top.